ADZIL PHONE

ADZIL PHONE

At ADZIL PHONE, we started with a simple belief: your daily tech essentials should never compromise on style, protection or reliability. Tired of flimsy phone cases that crack in weeks and Type-C cables that fray after a few uses, we set out to curate a collection built for real, busy lives.

Shipping Policy

Effective Date: October 3, 2026

1. General Policy Introduction

ADZIL PHONE Sàrl-S, operating the official e-commerce website www.adzilphone.com with registered address at 14 Route de Longwy, 4830 Rodange, Luxembourg, contact email dewd@adzilphone.com and customer service telephone +352 2665 4606, formulates this Shipping Policy in full compliance with EU cross-border trade regulations and Luxembourg local logistics requirements, applying to all orders of our stylish protective phone cases, high-performance Type-C accessories and other tech essentials purchased from our platform.

We know how important it is for busy modern customers to receive their new daily tech essentials on time, so we have partnered with trusted, verified logistics providers across the European continent to build a stable, transparent delivery system that covers every step from order processing at our Rodange warehouse to the moment your package arrives at your doorstep. This policy clearly explains all our delivery rules, shipping fee structures, estimated delivery timelines and relevant notes to help you shop on www.adzilphone.com with full confidence.

2. Order Processing Timeline

All successfully paid orders placed on our website will enter our standard processing workflow immediately after payment verification:

  1. Orders confirmed before 15:00 CET on working days will be processed, quality checked and dispatched on the very same day. Any order submitted and paid after 15:00 CET will be processed on the next following working day.
  2. No order processing service is available on official Luxembourg public holidays and weekends, and all orders received during these non-working periods will be processed on the first working day after the holiday or weekend ends.
  3. Before dispatch, our in-house team will conduct a strict double quality inspection on every product in your order, to ensure no damaged, defective or mislabeled phone cases, Type-C adapters or other items are sent out, which guarantees you receive exactly the correct product you ordered in perfect condition. You will receive an official order confirmation email right after your payment clears, and a separate dispatch notification email with your unique tracking number as soon as your package leaves our warehouse.

3. Shipping Coverage and Fee Structure

We currently provide standard and expedited shipping services for all regions across the European Union and the wider European Economic Area, with a transparent, tiered fee system tailored to different order values to reduce your delivery cost:

  1. ‌Standard Shipping (3-7 working days delivery)‌: For all orders under €49, the flat shipping fee is only €3.99. All orders with a total value of €49 or above automatically qualify for free standard shipping, no extra delivery charges apply.
  2. ‌Expedited Shipping (1-3 working days delivery)‌: For customers who want to receive their accessories faster, our expedited shipping service is available at a flat rate of €7.99 for all qualifying regions, regardless of your total order value. Expedited shipping orders are prioritized during our processing workflow to cut waiting time to a minimum.
  3. For customers located in remote, non-mainland European regions, minor additional remote area surcharges may apply, and any such extra fees will be clearly shown to you at the checkout step before you confirm your payment, with no hidden unexpected charges added after your order is submitted.

4. Delivery Status and Important Notes

As soon as your order is dispatched, you can use the tracking number provided in your dispatch email to check the real-time status and location of your package directly on the official website of our designated logistics provider:

  • Our courier will attempt delivery at your designated address twice. If no one is available to sign for the package during the first attempt, the courier will leave a delivery notification card with detailed instructions for you to reschedule a second delivery or pick up the package at your nearest local service point.
  • Please make sure that the full name, detailed delivery address and valid contact telephone number you provide at checkout are accurate and complete. ADZIL PHONE Sàrl-S is not responsible for delivery delays or lost packages caused by incorrect, incomplete address information provided by customers.
  • If your package shows a status of successfully delivered but you have not received it, please contact our customer support team at dewd@adzilphone.com within 3 calendar days, and our team will immediately launch an official investigation with the logistics provider.

5. Shipping Related Enquiries

If you have any questions about our shipping policy, delivery timeline, or the status of your ongoing order, you can reach our customer support team at any time via email at dewd@adzilphone.com, telephone at +352 2665 4606, or post mail to our registered address at 14 Route de Longwy, 4830 Rodange, Luxembourg. All enquiries will receive a detailed official response within 2 working days.