ADZIL PHONE

ADZIL PHONE

At ADZIL PHONE, we started with a simple belief: your daily tech essentials should never compromise on style, protection or reliability. Tired of flimsy phone cases that crack in weeks and Type-C cables that fray after a few uses, we set out to curate a collection built for real, busy lives.

Terms of Service

Effective Date: October 3, 2026

1. Introduction and Party Identification

These Terms of Service (hereafter referred to as “Terms”) form a legally binding agreement between you, the user and customer of our e-commerce platform, and ADZIL PHONE Sàrl-S, a registered Luxembourg company with its principal operating address at 14 Route de Longwy, 4830 Rodange, Luxembourg. Our official contact email is dewd@adzilphone.com, and our customer service telephone line is +352 2665 4606. We operate our public e-commerce website exclusively at www.adzilphone.com, where we sell our curated range of stylish protective phone cases and high-performance, durable Type-C tech accessories built for the busy daily lives of our customers across Europe.

By accessing our website, browsing our product catalog, creating a user account, placing an order, or interacting with any features of the www.adzilphone.com platform, you confirm that you have read, understood, and agreed to be fully bound by every clause laid out in these Terms. These Terms are designed to comply in full with all applicable Luxembourg commercial laws, EU consumer protection regulations including the Consumer Rights Directive 2011/83/EU, the General Data Protection Regulation (EU) 2016/679, and all other relevant applicable legal standards that govern e-commerce operations within the European Economic Area. If you do not agree with any part of these Terms, you are not authorized to continue using our website or make any purchases from our store.

2. Account Eligibility and User Registration

To create a user account on [www.adzilphone.com], you must meet all of the following eligibility requirements: you must be at least 18 years of age, or have reached the age of majority in your local jurisdiction of residence; you must have the full legal capacity to enter into binding purchase agreements; and you must not be a person barred or prohibited from using our services under the laws of the European Union or your local country of residence.

When you complete the account registration process, you agree to provide accurate, current, complete and verifiable personal information, including your full legal name, valid contact email, working telephone number, and accurate billing and delivery addresses. You are fully responsible for updating your account settings in a timely manner to keep all your personal information up to date. You are also solely responsible for maintaining the security and confidentiality of your account login credentials, including your account password. You will immediately notify ADZIL PHONE Sàrl-S via our official contact channels if you detect any unauthorized access to your account, or any known or suspected security breach related to your account details. We will not be held liable for any financial loss or order disruption caused by your failure to protect your account login information, or your delay in reporting unauthorized account activity. We reserve the right to reject new account registration requests, suspend or terminate existing user accounts at our sole and reasonable discretion, if we identify falsified registration information, repeated fraudulent order behaviour, or any activity that violates these Terms or applicable laws.

3. Product Information and Pricing Accuracy

All products displayed on [www.adzilphone.com], including our full range of phone cases and Type-C accessories, are described with all reasonable efforts to ensure that product photos, functional descriptions, material specifications and other related details are as accurate as possible. However, minor discrepancies in color rendering may appear between the actual physical product and the display on your personal device screen, due to differences in individual monitor color calibration settings. These minor, non-substantial differences do not qualify as product defects, and are not eligible grounds for a return request outside our published Refund and Returns Policy.

All product prices listed on our website are denominated in Euros, and already include the applicable standard EU value-added tax (VAT) rate. Prices do not include shipping and handling fees, which will be clearly displayed separately to you at the checkout page before you confirm and submit your order. We take all reasonable measures to ensure that all product pricing information posted on our website is completely accurate. However, rare human errors or system technical glitches may occasionally result in the incorrect display of an abnormally low or abnormally high price for a listed product. If the correct price of a product you order is higher than the price we mistakenly listed on our website, we will contact you before your order is dispatched to inform you of the pricing error, and give you the option to confirm your purchase at the correct adjusted price, or cancel your order for a full 100% refund of all paid funds, with no additional charges applied. We are not obligated to fulfil orders placed at incorrectly misrepresented prices caused by obvious, clearly identifiable pricing errors.

4. Order Placement, Payment and Transaction Terms

When you submit an order on [www.adzilphone.com], this action constitutes a formal, legally binding offer to purchase the selected products from us under the terms outlined in these Terms. We reserve the full right to accept or decline your order request for any reasonable cause. After you complete your payment successfully, we will send you an automated order confirmation email that records the full details of your submitted order. This order confirmation email does not equal our formal acceptance of your purchase offer. Our formal acceptance of your order is only confirmed when we dispatch your ordered products from our Rodange, Luxembourg warehouse, and send you the separate dispatch notification email with your unique package tracking number.

We accept all major, widely used, legally valid payment methods supported for e-commerce transactions across the European Union, including major credit cards, debit cards, verified digital wallet services, and other payment methods clearly listed on our checkout page. By submitting a payment for your order, you confirm that you are the legal authorized holder of the payment method used for the transaction, and you have sufficient available funds or credit to cover the full cost of your order, including all product values, applicable taxes and selected shipping fees. All payment transactions processed via our website are routed through PCI-DSS fully compliant third-party payment service providers. ADZIL PHONE Sàrl-S never stores your full sensitive credit card, debit card or complete payment credential details on our own internal servers, to eliminate the risk of payment data breaches.

We reserve the right to cancel or suspend any order at our sole reasonable discretion if we detect suspected fraudulent payment activity, unresolved disputes from prior transactions, abnormal order volumes that indicate reseller behaviour without prior written authorization from our team, or any other activity that violates applicable laws or these Terms. If we cancel a confirmed paid order under these circumstances, we will process a full refund of the sum you paid for the affected order, and you will not be charged any additional administrative fees or penalties.

5. Shipping, Delivery and Risk of Loss

All shipping and delivery arrangements for your orders are governed by our officially published Shipping Policy, which is fully incorporated as a referenced part of these Terms. We ship all orders from our local warehouse located in Rodange, Luxembourg, and provide both standard and expedited shipping options for all eligible regions across the European Union and the European Economic Area, with clearly communicated estimated delivery timelines and transparent fee structures.

The legal risk of loss, damage or theft of the products you order transfers to you the moment the courier service completes the delivery of your package to the exact delivery address you specified during the checkout process. If your package arrives with obvious external damage to the packaging, we strongly recommend that you inspect the contents of the package in front of the courier representative before signing for the delivery, and raise any damage concerns immediately with the delivery team. If you discover that the products inside your delivered package are damaged or incorrect after accepting delivery, you must contact our customer support team at dewd@adzilphone.com within 48 hours of receiving the package, to initiate a formal investigation and follow the eligible return process as outlined in our Refund and Returns Policy. We are not liable for delivery delays caused by unforeseen circumstances outside of our reasonable control, including but not limited to national public holidays, extreme adverse weather conditions, official customs regulatory actions, courier service operational disruptions, or global public health emergency events. Any delay in delivery caused by these force majeure circumstances will not qualify you for order cancellation or compensation claims outside of the standard logistics arrangements outlined in our Shipping Policy.

6. Return, Refund and Exchange Rules

All return, refund and exchange related transactions for purchases made on [www.adzilphone.com] are strictly governed by our published Refund and Returns Policy, which is fully integrated into these Terms as an enforceable clause. We explicitly confirm that no “refund only” requests are accepted under any normal circumstances. All eligible return applications must be accompanied by the full return of the physical product you received, in its original unused, resellable condition, with all included original packaging and accessories intact. We will never process any cash refund for a customer who retains the purchased product while requesting monetary reimbursement, unless we have shipped you a completely incorrect item that shows no match to your original order.

All 14-day cooling-off period rights granted to you under the EU Consumer Rights Directive are fully respected and upheld, and you may withdraw from your purchase contract within 14 calendar days from the date you receive your ordered product, following the formal return workflow outlined in our Refund and Returns Policy. Custom personalized products such as custom engraved phone cases, and sealed hygiene-sensitive accessories that have been opened after delivery, are not eligible for return, for consumer safety and hygiene protection reasons. We will process all eligible refunds to your original payment method within a maximum of 14 calendar days after we receive and complete the full quality inspection of your returned product.

7. User Conduct and Prohibited Activities

When you access and use our [www.adzilphone.com] website platform, you agree to abide by all applicable local, national and EU level laws and regulations, and you will not engage in any of the following prohibited activities:

  1. Copy, modify, distribute, publicly display, or resell any content, product listing information, product images, design trademarks or other intellectual property assets published on our website, without explicit prior written authorization from the management team of ADZIL PHONE Sàrl-S.
  2. Use any automated bots, web scrapers, crawlers or other unauthorized automated tools to access, extract, overload or disrupt the normal operating function of our website servers, for any purpose including unauthorized price monitoring or bulk inventory harvesting.
  3. Submit fraudulent, false or malicious order requests, including orders with stolen payment credentials, fake delivery addresses, or repeated claims of non-delivery to fraudulently obtain free products.
  4. Harass, threaten or abuse our customer support team members, submit excessive unreasonable support requests, or post false, defamatory, libelous negative content about ADZIL PHONE Sàrl-S, our products or our team across public platforms with the intent to damage our brand reputation.
  5. Use our website and purchased products for any illegal, unauthorized activity that violates applicable laws, regulations or public order standards.

If we identify you engaging in any of the above prohibited activities, we reserve the right to immediately suspend or permanently terminate your user account, cancel all pending unfulfilled orders, and take appropriate legal action to recover any financial losses, reputational damage or other harms caused by your behaviour.

8. Intellectual Property Rights

All content published on the [www.adzilphone.com] website, including but not limited to all website interface designs, product descriptions, original product photos, brand logos, marketing copy, text articles, graphic layouts, software code, and the complete collection of our original product designs for phone cases and Type-C accessories, are the exclusive intellectual property assets of ADZIL PHONE Sàrl-S. All these assets are protected under European Union copyright law, trademark law, industrial design protection regulations and other related intellectual property legal provisions.

You are granted a limited, non-exclusive, non-transferable personal license to access, browse, and make personal non-commercial use of our website platform for the sole purpose of shopping and purchasing our products for your own personal, non-resale use. You are not permitted to reproduce, duplicate, copy, modify, distribute, or exploit any part of our intellectual property assets for any commercial, resale, or third-party related use, without our explicit prior written permission. Our brand name “ADZIL PHONE” and our official brand logo are registered trademarks of our company, and no unauthorized use of these trademarks is allowed.

9. Limitation of Liability

ADZIL PHONE Sàrl-S shall not be held liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of our website or products, including but not limited to lost profits, lost data, business interruption losses, or device damage that exceeds the original purchase price of the product you bought from our store, to the maximum extent permitted by applicable EU and Luxembourg consumer protection laws. Nothing in these Terms shall act to exclude or limit our liability for death or personal injury caused by our proven negligence, fraudulent misrepresentation activities, or any other type of liability that cannot be lawfully excluded under applicable mandatory consumer protection legislation.

Our total aggregate maximum liability to you for any and all claims, disputes, or damages arising out of your purchase from our website is capped at the total sum of money you paid to us for the specific order that forms the basis of your claim. Our products are designed and manufactured for standard consumer daily use with common consumer tech devices, and we are not liable for any damage caused by improper, non-standard, or incompatible use of our accessories with untested, non-compatible third-party devices that do not meet the official industry technical specifications.

10. Privacy and Data Protection

All collection, processing, storage and sharing activities of your personal data that take place when you use our website platform are fully governed by our officially published Privacy Policy, which is fully incorporated as a referenced part of these Terms. We comply in full with all requirements of the EU General Data Protection Regulation, and we guarantee that all your personal data will only be processed for clearly stated, legitimate purposes, in line with all your enforceable data subject rights. We will never sell, rent or trade your personal data to unrelated third parties for their own independent marketing purposes, without your explicit separate written consent. You may at any time submit requests to exercise your data subject rights including access, rectification, erasure or data portability by contacting our data protection team at dewd@adzilphone.com.

11. Policy Amendments and Modifications

ADZIL PHONE Sàrl-S reserves the right to update, modify or amend these Terms at any time, at our reasonable discretion, to reflect changes to our business operations, new applicable legal regulatory requirements, or new feature updates to our website platform that impact user experience. When we make material changes to these Terms, we will update the Effective Date posted at the top of this document, and we will publish a clear prominent notification on the homepage of [www.adzilphone.com] to alert all users about the upcoming revisions. The revised version of the Terms will go into effect 7 calendar days after the public notification is posted. Your continued use of our website and submission of new orders after the effective date of the revised Terms will constitute your full agreement to accept all the new amended clauses.

12. Dispute Resolution and Governing Law

These Terms of Service shall be governed, interpreted and enforced in full accordance with the substantive laws of the Grand Duchy of Luxembourg, without regard to its conflict of law rules. Any disputes, controversies or claims arising out of or related to these Terms, your use of our website, or your purchase of products from ADZIL PHONE Sàrl-S, shall first be resolved via good faith amicable negotiation between both parties. If the dispute cannot be resolved through friendly negotiation within 30 calendar days, the dispute shall be submitted to the exclusive jurisdiction of the courts located in the judicial district of Luxembourg, in accordance with applicable local civil procedure rules. As a consumer based in the European Economic Area, you also retain the right to use the official EU Online Dispute Resolution (ODR) platform hosted by the European Commission to resolve your dispute with us, if you wish to do so.

13. Contact Information

If you have any questions, concerns or enquiries about any clause laid out in these Terms of Service, you may contact our official team at any time via the following contact channels:

  • Company Name: ADZIL PHONE Sàrl-S
  • Postal Address: 14 Route de Longwy, 4830 Rodange, Luxembourg
  • Contact Email: dewd@adzilphone.com
  • Customer Service Telephone: +352 2665 4606

We will respond to all legitimate enquiries about these Terms within 2 working days, to provide you with clear, detailed information and support.